How to Fix a Printer Paper Jam

Dec 23, 2021

We’ve all been there. You need to get that report printed out quickly and on your manager’s desk by 10am but oh wait… the printer has jammed! In a rush, you try pulling the paper out… and now it’s torn and the remaining half is still stuck in the printer. Uh oh!

Fortunately, the world isn’t over yet and you might just have time to fix it, so we’ll stop rambling and get straight on with it.

How to Fix a Paper Jam

Help, The Paper is Jammed in the Paper Output Slot or Rear Tray!

  1. Slowly pull the paper out from either the Rear Tray or Paper Output Slot.

  2. If the paper tears and there is a piece remaining inside the printer, open the Top Cover and remove, though note that it’s important not to touch any of the components inside the printer.

  3. Once all paper has been removed, close the Top Cover (if applicable) and turn the printer off.

  4. Wait 30 seconds and then turn the printer back on.

  5. If you can’t pull the paper out, try turning the printer off and then back on again as this may automatically eject it.

  6. If you are still unable to remove the paper, open up the Rear Cover and be careful not to touch the transport roller or any other components inside the printer.

  7. Pull the paper out slowly

  8. Close the Rear Cover

  9. Reload the Paper and press the Resume/Cancel button.

  10. Position the Paper Guide correctly when printing from the Rear Tray as the paper won’t feed through properly if it is incorrectly positioned.

If you are still unable to remove the paper, you may need to call your service provider or DMS if you work with us.

Help, The Paper is Jammed inside the Printer at the Transport Unit!

  1. Open the Rear Cover, being careful not to touch the transport roller or other components inside the printer.

  2. Pull the paper out slowly

  3. If you can’t pull the paper out, try turning the printer off and back on again as the paper may be ejected automatically.

If you are still unable to remove the paper:

  1. If the paper is loaded on the Manual Feed Slot of the Front Tray, remove it from the Front Tray

  2. Keep the Rear Cover open and remove the Cassette, pulling it with your hand until it stops and then pulling it out by lifting the near side slightly.

  3. Pull the paper out slowly

  4. Close the rear Cover

  5. If you notice any paper sticking out of the Cassette, remove and realign it.

  6. Insert the Cassette into the printer again and press the Resume/Cancel button.

If you are still unable to remove the paper or if the jam continues after removing the paper, you may need to call your service provider or DMS if you work with us.

Help, The Jammed Paper Is Not Removed When Automatic Duplex Printing!

  1. Before removing the jammed paper, check to see if the paper is jammed inside the printer at the Transport Unit.

  2. If it is, open up the Rear Cover, being careful not to touch the transport roller or other components inside the printer.

  3. Pull the paper out slowly

  4. If you can’t pull the paper out, try turning the printer off and back on again as the paper may be ejected automatically.

If you are still unable to remove the paper or if the jam continues after removing the paper, you may need to call your service provider or DMS if you work with us.

Other Checks to Conduct When Fixing a Jammed Printer

  1. Are there any foreign objects near the Paper Output Slot?

  2. Are there any foreign objects in the Rear Tray?

  3. Is the Rear Cover closed completely?

  4. Is the paper curled?

For more help and advice, please don’t hesitate to get in touch with our team at DMS. Is there another issue preventing your from printing? Check out our guides to the most common HP printer and Canon printer error codes and fixes.

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