Diagnosing Your Canon Printer Error Codes

Jan 12, 2022

Diagnosing Your Canon Printer Error Codes


When something goes wrong with your printer, it can be tricky to diagnose the issue. This is because printers don’t tell us exactly what the problem is and instead display strange codes made of letters and/or digits.

This can sometimes send people into panic mode, especially if they have lost the printer’s manual. Fortunately, we have researched the most common Canon printer error codes and compiled them into a handy list so you can get it up and running again.

Common Canon Printer Error Codes


Different models have slightly different wording for the error, but the troubleshooting tips are generally the same.

Code

Diagnosis

Is an Engineer Required?

E13

Your ink cartridges are running low on ink or may have fully run out. To resolve this, replace the empty ink cartridges with new ones compatible with your machine.

No

E16

Your ink cartridges have run out of ink. To resolve this, replace the empty ink cartridges with new ones compatible with your machine and close the paper output cover.

No

U162

This code means your printer is prompting you to replace empty ink cartridges. If the code doesn’t disappear once you have replaced them, simply press and hold down the STOP/RESET/RESUME button for 10 seconds. This should reset the printer and get rid of the message.

No

U163

This code means your printer is prompting you to replace empty ink cartridges. If the code doesn’t disappear once you have replaced them, simply press and hold down the STOP/RESET/RESUME button for 10 seconds. This should reset the printer and get rid of the message.

No

1686

Your ink cartridges are running low on ink or may have fully run out. To resolve this, replace the empty ink cartridges with new ones compatible with your machine.

No

1688

Your ink cartridges are running low on ink or may have fully run out. To resolve this, replace the empty ink cartridges with new ones compatible with your machine.

No

E04

This code means the FINE (tri-colour) cartridge used in your printer has been installed incorrectly. In order to remove the incorrectly installed cartridges, you’ll need to retract the output tray extension before opening the cover.

Once you have removed the cartridges you can re-install them by pushing them in until it clicks into place. Remember to close the cover before resuming printing.

No

E05

This error code is often accompanied by an orange light on the printer that blinks 5 times. This means that the print head has been installed incorrectly or hasn’t been installed at all.

To install or reinstall the print head, start by pressing the Setup button and use the arrow keys to select Maintenance. Then select ‘Start Replacement’ and open the unit cover.

Tilt the ink valve level tightly to the left and press ‘Ok’. The print head holder should then move, allowing you to remove and reinstall the print heads.

Make sure to install the colour print head in the left holder and the black print head in the right holder.

No

E14

This error code is often accompanied by an orange light on the printer that blinks 14 times. This means the ink cartridge is not compatible with the printer and may be as a result of the ink tank being sold in a different region to where the printer was originally bought.

No

E15

This code means your ink cartridge isn’t recognised and can often be solved by lifting the cover of the printer and ensuring the ink cartridge is installed properly.

No

1487

This code usually means your ink cartridges have been installed incorrectly. Simply check the cartridge codes to make sure they’re compatible and reinstall them if so.

No

1486

This code usually means your ink cartridges have been installed incorrectly. Simply check the cartridge codes to make sure they’re compatible and reinstall them if so.

No

E07

This error code means your FINE (tri-colour) cartridge may be installed incorrectly. Only official Canon cartridges will display this message but that doesn't mean you can't use compatibles to resolve the issue.

Make sure you have inserted the coloured and black cartridges into the right slots as it’s easy to get these confused.

No

U075

This error code means your FINE (tri-colour) cartridge may be installed incorrectly. Only official Canon cartridges will display this message but that doesn't mean you can't use compatibles to resolve the issue.

Make sure you have inserted the coloured and black cartridges into the right slots as it’s easy to get these confused.

No

U076

This error code means your FINE (tri-colour) cartridge may be installed incorrectly. Only official Canon cartridges will display this message but that doesn't mean you can't use compatibles to resolve the issue.

Make sure you have inserted the coloured and black cartridges into the right slots as it’s easy to get these confused.

No

B200

This error code can indicate a hardware failure with either the printer or the print head. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

5011

This code signifies a printer error which can usually be resolved by turning the printer off and unplugging it before plugging it back in and attempting to print once more.

No

306

This code is shown when you’re trying to print from an Apple Mac computer. To resolve the issue: click the Apple icon in the top left of the screen, click ‘System Preferences. Click ‘Print & Fax’.

If the padlock in the bottom left is locked: Click it, enter your password and click OK. Click the ‘–’ button. to remove the printer and the + to add it again leaving the options on default.

No

5100

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

5200

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

5400

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre. Reconnect and turn on

Possibly

5700

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

6000

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

6A00

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

6A80

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

6C10

This error code can indicate a service error has occurred. Official Canon advice states that you can:

Turn off the printer, disconnect the power cable, open the printer cover, check for any orange protective tape or white polystyrene and remove if necessary, check that there are no foreign objects in the printer (such as a paper clip) and remove if necessary, close the cover, reconnect and turn on.

If this hasn't resolved the issue, contact the Canon repair centre.

Possibly

1682

This code means your printer is struggling to recognise the cartridge(s). This may be because the gold contact area on the front of the cartridge has been obscured.

To resolve this, remove the cartridge and make sure there is no dirt/ink obscuring the gold contact area. This can be done using a kitchen towel or tissue. Reinstall the cartridge and attempt to print once again. If the error message persists, please contact an engineer for support.

Possibly

1684

This code means your printer is struggling to recognise the cartridge(s). This may be because the gold contact area on the front of the cartridge has been obscured.

To resolve this, remove the cartridge and make sure there is no dirt/ink obscuring the gold contact area. This can be done using a kitchen towel or tissue. Reinstall the cartridge and attempt to print once again. If the error message persists, please contact an engineer for support.

Possibly



At DMS, we offer Managed Print Services, helping to take care of all of your business’ print hardware, software and services including consumables- all under one easy-to-manage contract! This eliminates unnecessary administration, saves time, increases productivity and keeps costs down.

Not to mention, we’re always on hand if there’s ever an issue with your devices, helping you to get up and running in no time. For more information, get in touch with one of our friendly team members today.

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