Key Role:
We are recruiting an IT support trainee engineer to work from our Head Office in Bolton. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on his/her list.
. Working as part of a small team of IT support engineers
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams
· Provide prompt and accurate feedback to customers
· Refer to internal database or external resources to provide accurate tech solutions
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Maintain jovial relationships with clients
. Full training will be provided
Key Skills & Experience:
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. completed college IT course also considered
· Hands-on experience with Windows
· Good understanding of computer systems, mobile devices, and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· Experience in managed print solutions
Benefits
IT Support: 1 year (preferred)
· Company vehicle and associated benefits
· Regular (paid for) team building nights
· Dress down Fridays with drinks after work (when allowed)
· Company Pension Plan
· Performance related bonus scheme
· On-site Parking
· Employee Discounts
· No weekends