What is a Managed IT Service?

May 23, 2022

Nowadays, most workplaces utilise a significant amount of technology. In fact, many businesses may find themselves unable to function properly without it which is why it’s absolutely essential to ensure all aspects of your business’ IT is managed effectively. That’s where our Managed IT Service comes in.

What Does a Managed IT Service Involve?

A Managed IT Service consists of a number of professional solutions for your business’ technology. At DMS, our technology service experts and in-house team work to help organisations solve complex challenges and increase productivity through services such as:

What are the Benefits of Managed IT Services?

Improved Document Workflow

DMS offers a wide range of professional services and solutions designed to assist your organisation to excel in the marketplace.

No matter whether you’re a start-up looking to implement your very first IT infrastructure or a larger enterprise with the need to streamline your document workflow processes across multiple sites, DMS is here to help.

Greater Infrastructure Management and Monitoring

Your organisation’s technology infrastructure is essential to your network and company. If you don’t have the right kind of hardware, software, cabling, network equipment and sufficient power in place, your systems won’t perform as effectively as they should, limiting the potential for your operations to thrive.

Fortunately, with a managed IT service from DMS, our team of expert technicians can help you to make more informed decisions based on your individual needs and circumstances, focusing on your business goals, size and plans for growth.

This then improves your business’ operations through greater infrastructure design, implementation and updates that are scalable for your growing business.

Strategic IT Consultancy

As part of DMS’ Managed IT Services, we provide a Chief Technology officer that works alongside your senior management team to ensure your new technology supports your company’s business goals. Main areas of focus include compliance technology roadmapping and risk management and to avoid costly mistakes.

Cyber Security

With so many threats to cyber security and risks of GDPR compliance, safeguarding your workplace is essential, however, it is estimated that roughly 71% of businesses are unprepared for cyber attacks!

This is because many businesses don't have the resources, expertise or time to maintain effective cyber security to protect their devices against new cyber threats as they evolve and become more complex.

Fortunately, the DMS Cyber Security Health Check is able to provide businesses with a professional assessment that details the maturity of their security posture. Depending on an organisation's scope of requirements, a DMS Healthcheck can be a combination of technical, logical, process-related and physical inspection services.

This includes interviewing key personnel on focused and broad reaching aspects of data security, covering 400+ security controls against Cyber Security Essentials Plus, CIS Standards, ISK Standard of Good Practice and ISO27001.

Digital Transformation

At DMS, we utilise our experience with technology to fully digitally optimise your workforce, improving operational efficiency and document workflow to ensure that, should your paper documents become lost or damaged, their electronic counterparts will still be accessible. Part of this includes Cloud Services.

Cloud Services

When implemented and managed effectively, Cloud Hosting offers numerous benefits including improved efficiencies, greater data security and the ability to become a more dynamic and flexible workforce.

DMS Data Cleaning Service

When it comes time to sell or dispose of your old technology, residual information can remain on the hard drive, even if you think you have erased it. This can then put your company at risk of a data leak if your device gets into the wrong hands and could land your company in serious trouble for failing to comply.

Fortunately, our Secure Disposal Service removed any residual information contained on your end-of-contract devices beyond recovery, making sure you’re fully compliant with GDPR.

Room Management

With DMS’ Room Management services, double bookings and interrupted meetings are a thing of the past, allowing you to focus on your work and meetings instead of wasting valuable time with the hassle of changing rooms.

We can also design and install a door entry system that allows employees to get where they need to be whilst also preventing unauthorised access, keeping your assets safe and creating a safer environment for employees.

Help Desk Services

At DMS, we have a 24/7 service desk which is manned by our experienced IT experts who are able to provide the technical expertise which are required to assist you with any IT issues you may have.

With regular services and preventative maintenance carried out by our team on your technology, our team of experts can spot any small issues early on and resolve them before they become much more significant problems. This ensures your business operations are never hindered by long periods of downtime.

Why Choose DMS for Your Managed IT Services?

Choosing DMS to manage your IT services ensures you only have one point of contact for all of your technology needs, eliminating the extra cost and complexity of having multiple suppliers.

It also reduces the amount of valuable time and staff resources that were once being wasted on menial tasks, allowing them to focus on their work instead and be more productive.

Should you ever encounter any IT issues, you can count on us to respond within 4 hours, getting you up and running again as soon as possible!

For more information about our Managed IT Services, please don’t hesitate to get in touch with our team today who will be happy to discuss how we can help your business.

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